Refund policy
Last updated: 25 September 2026
Your statutory rights
In addition to anything below, if you're a natural person who bought goods online, section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives you the right to cancel your order without reason or penalty within 7 days of receiving the goods (subject to the exclusions in section 42(2) of that Act; for example, goods made to your specification, like items cut to size). Our 14-day window below is more generous than that minimum. Separately, sections 55 and 56 of the Consumer Protection Act 68 of 2008 give you the right, for 6 months after delivery, to have goods that are unsafe, defective, or that don't do what they're meant to do repaired, replaced or refunded at your choice; see "Faulty, damaged or incorrect items" below.
Returns for a change of mind (14 days)
You can request a return within 14 days of the delivery date. To qualify, the item must be:
- unused, unaltered and in its original condition;
- in its original packaging, with all accessories, manuals and documentation included.
The following can't be returned for a change of mind: personalised or custom branded products, digital items, buy-out or special order items not held in stock, and products cut to size or made to order.
A return for a change of mind is subject to a 10% handling fee, deducted from your refund.
Faulty, damaged or incorrect items
If an item arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery (see "Damaged or missing parcels" in our Shipping Policy) and we'll arrange a repair, replacement or refund at no cost to you, in line with the Consumer Protection Act.
Manufacturer warranties
We don't offer a separate store warranty. Every product carries its manufacturer's own warranty instead, and terms vary by brand. As an example, WORX's standard warranty is 1 year, extending to 3 years plus a 3-month full replacement guarantee if you register the product within 30 days of purchase. Check the product page, the packaging, or the manufacturer's own site for the exact term and any registration steps on a specific item.
How to start a return
Contact us at sales@reliablebolt.co.za or 011 609 7946 with your order number and the reason for the return. We'll confirm whether to send the item back to us at:
Reliable Bolt (Pty) Ltd, 71 Terrace Road, Edenvale, Gauteng, South Africa
Who pays return shipping
We cover return shipping when the return is our error, or the item arrived damaged or defective. For a return because you changed your mind, you're responsible for the cost of shipping it back to us.
Refund method and timing
Once we've received and checked the returned item, refunds are issued to your original payment method within 7 to 14 business days. If you paid by EFT, we'll need proof of your banking details before we can pay it out: an official letter from your bank confirming the account, or, if the account is in a company name, confirmation on the company's official letterhead.
Questions
Contact sales@reliablebolt.co.za or 011 609 7946.